1Acceptance of Terms

By accessing waterdamagefrisco.org or requesting any water damage restoration, mold remediation, fire damage restoration, or related services from Water Damage Frisco, you agree to be bound by these Terms & Conditions.

If you do not agree to these terms, please do not use our website or services. These terms apply to all visitors, customers, and others who access or use our services in Frisco TX and surrounding areas including McKinney, Plano, Allen, Celina, Little Elm, Denton, Dallas, Garland, Fort Worth, and the greater DFW area.

2Services Provided

Water Damage Frisco provides professional restoration services in Frisco TX and across the DFW area, including:

• Water damage restoration — water extraction, structural drying, dehumidification, and repairs
• Emergency water damage restoration — 24/7 response for burst pipes, flooding, leaks, and sewage backups
• Mold remediation — IICRC S520-certified mold removal, mold inspection, and mold prevention
• Fire and smoke damage restoration — soot cleanup, odor removal, and structural repair
• Flood damage restoration — floodwater extraction, crawlspace drying, and dehumidification
• Storm damage restoration — water intrusion repair and emergency board-up services
• Sewage backup cleanup — biohazard remediation and sanitation
• Commercial water damage restoration — for businesses and commercial properties across DFW

All services are performed by IICRC-certified technicians using professional-grade equipment including industrial dehumidifiers, HEPA filtration systems, and moisture meters.

3Service Area

Our primary service area includes Frisco TX and surrounding communities in Collin County and the greater Dallas-Fort Worth area:

• Frisco, McKinney, Plano, Allen, Prosper, Celina
• Little Elm, The Colony, Carrollton, Oak Point
• Dallas, Garland, Fort Worth, Denton, Rockwall

For locations outside our standard service area, availability may vary. Contact us at +1(945)297-3238 to confirm service availability in your area.

4Estimates & Pricing

Water Damage Frisco provides transparent, honest pricing for all restoration services. Estimates are based on the scope of damage assessed during the initial inspection and follow industry-standard Xactimate pricing guidelines used by insurance adjusters.

• Written estimates are provided before any work begins
• Pricing may vary based on severity, affected area, and materials required
• Emergency after-hours services may include applicable surcharges
• Final billing reflects actual work completed and materials used

We work directly with most major insurance providers in Texas to simplify the claims process for homeowners and property owners in Frisco TX and surrounding areas.

5Insurance Claims Assistance

Water Damage Frisco assists clients with the water damage restoration insurance claim process. Our services include:

• Detailed damage documentation and photo reports
• Moisture readings and drying logs for insurance verification
• Direct billing to insurance carriers where applicable
• Communication with insurance adjusters on your behalf

While we assist with documentation and communication, Water Damage Frisco does not guarantee specific insurance outcomes. Coverage decisions remain at the sole discretion of your insurance provider. We recommend reviewing your homeowner's policy for coverage details.

6Emergency Response Policy

Water Damage Frisco provides 24/7 emergency water damage restoration services in Frisco TX and surrounding DFW communities. Our emergency response policy includes:

• Guaranteed 60-minute response time for emergency calls in Frisco TX and nearby areas
• Immediate water extraction and moisture assessment upon arrival
• Equipment deployment — dehumidifiers, air movers, and HEPA units — within the first hour
• Daily monitoring and moisture readings throughout the drying process

Response times may vary for locations at the outer edges of our service area or during major weather events affecting multiple properties simultaneously across the DFW area.

7Customer Responsibilities

To ensure the best possible outcome for your water damage restoration or mold remediation project, customers are asked to:

• Provide accurate information about the source and extent of damage
• Ensure safe access to the property for our technicians
• Notify us immediately of any changes to the damage scope during the restoration process
• Avoid disturbing drying equipment placed by our team between scheduled visits
• Contact your insurance provider promptly if filing a claim

Water Damage Frisco is not liable for delays or complications resulting from inaccurate information, restricted access, or interference with restoration equipment.

8Limitation of Liability

Water Damage Frisco performs all services using industry-standard IICRC S500 and S520 protocols and professional-grade equipment. However, we cannot guarantee specific outcomes related to pre-existing structural conditions, hidden damage, or issues outside the agreed scope of work.

Our liability is limited to the value of services rendered. We are not responsible for secondary damage arising from conditions unrelated to our restoration work, including pre-existing mold, structural deficiencies, or code violations discovered during the restoration process.

9Intellectual Property

All content on waterdamagefrisco.org — including text, images, logos, graphics, and service descriptions — is the exclusive property of Water Damage Frisco and is protected by applicable copyright and intellectual property laws.

You may not reproduce, distribute, or use any content from this website without prior written permission from Water Damage Frisco.

10Changes to These Terms

Water Damage Frisco reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after updates are posted constitutes acceptance of the revised terms.

We encourage you to review these Terms & Conditions periodically to stay informed of any updates.

11 Contact Us

If you have any questions about these Terms & Conditions or our water damage restoration services in Frisco TX, please contact us:

• 📧 Email: info@waterdamagefrisco.org
• 📞 Phone: +1(945)297-3238
• 🌐 Website: https://waterdamagefrisco.org
• 📍 Address: 5000 Preston Rd, Suite 200, Frisco, TX 75034